Equipment Coverage

 Equipment Eligible for Heating or Cooling Protection Plan Coverage

 (Individual plans available for each “Heating Unit” or  “Cooling Unit” as applicable)

  • Residential Furnace (Oil, Electric, Natural Gas or Propane)
  • Residential Boiler (Oil, Electric, Natural Gas or Propane)
  • Residential Domestic Hot Water Tank (Oil, Electric, Natural Gas or Propane)
  • Central Air Conditioning Units (Residential Electric Powered)

Equipment Not Eligible for Plan Coverage:

  • Space Heaters
  • Air Handler
  • Heating Recovery Ventilation Unit
  • Energy Recovery Ventilation Unit
  • Natural Gas Fireplace
  • Heat Pumps (Residential Electric Powered Air to Air)
  • Ductless Wall Units
  • High Velocity Units
  • Natural Gas Powered Cooling Units
  • Wall Cooling Units
  • Water Cooled Cooling Units
  • Equipment serving more than two Dwelling Units
  • Any Equipment not readily accessible by our Technician
  • Any equipment not installed to Federal, Provincial or Local Codes

Additional Terms and Conditions - All Plans are also subject to the terms and conditions set out under the heading “General Terms and Conditions.”

* Due to the broad cost variance of these items between manufacturers a maximum part credit of $250 will be allowed.

Oil P&L Protection Plan 011O & 011Q

What’s included in the Plan?

The 011O & 011Q P&L Plan covers one Heating Unit, which includes the maintenance, diagnosis and the repair, replacement or adjustment.

The following is a complete list of the furnace parts covered under the 011O & 011Q Plan:

  • Fan Control Board*
  • Ventor Motor Assembly*
  • Fan Motor (1/2HP Max)*
  • Combustion Chamber*
  • Burner Motor*
  • Burner Nozzle
  • Blower/Blower Components
  • Burner Air Band
  • Control Head
  • Furnace Low Voltage Circuit Fuse
  • Burner Nozzle Assembly
  • Draft Regulator
  • Heating Circuit Transformer
  • Cad Cell
  • Ignition Transformer
  • Fuel Pump
  • Blast Tube
  • Pressure Relief Valve - (Boiler)
  • Pulley and Belt
  • High Limit Control
  • Draft Switch
  • Summer/Winter Switch
  • Oil Filter
  • Pressure Switch/Tubing
  • Basic Thermostat
  • Oil Gauge
  • Vent Alarm

Gas & Propane P&L Furnace Plan 814 & 817 & 816

The following is a complete list of the furnace parts covered under the 814 & 817 & 816 Plan:

  • Electric Ignition System*
  • Fan Motor (1/2 HP Max)*
  • Fan Motor ECM/Blower Motor*
  • Ventor Motor*
  • Control Board/Fan Timer*
  • Gas Control Valve*
  • Capacitor
  • Blower/Blower Components
  • Collector Box
  • Fan Control
  • Door Switch
  • Flame Spreader
  • Flame Sensor
  • Fuel or Air Flappers
  • Furnace Low Voltage Circuit Fuse
  • Gas Burner and Orifices
  • Heating Circuit Transformer
  • Hot Surface Igniter
  • Ignition Runner Bar
  • Pilot Burner
  • Pilot Tubing
  • Pulley and Belt Relay
  • Roll Out Switch
  • Hi Limit Control/Switch
  • Summer/Winter Switch
  • Thermocouple/Generator
  • Internal Venting System
  • Basic Thermostat
  • Pressure Switch/Tubing

Gas Boiler Parts & Labour Plan 813

In addition to the Furnace parts listed above, the following are additional parts coverage for Boilers covered under the 813 Plan:

  • Automatic Vent Damper/Motor *
  • Primary Circulator/Pump *
  • Auto-Feed Valve *
  • Aqua stat Controls
  • Flow Switch
  • Internal Wiring
  • Limit Controls


What’s not covered under the 814 P&L Plan?

The 814 Heating Protection Plan does not cover ancillary equipment such as air conditioners, humidifiers and air cleaners, parts added on to your Heating Unit to accommodate such equipment, or repairs to the Heating Unit made necessary as a result of faulty ancillary equipment. Switches or breakers found to be turned off. 

Heating Maintenance Plan 815

If you have enrolled in the 815 Heating Maintenance Plan, the Plan provides an annual maintenance visit for one Heating Unit, as required under the applicable CSA Code in force at the time of inspection, including a safety test for carbon monoxide, if applicable. You can book your heating maintenance at any time. 

Eight diagnostic checks included in Annual Maintenance:

  • Check Operating Pressures
  • Check Temperatures across Air Handler
  • Check/Adjust Fan Belt
  • Check Operation of Condensation System
  • Inspect for Hazardous Debris in the Chimney Flue (if applicable)
  • Test unit through full Operating Cycle
  • Safety test for Carbon Monoxide
  • Check Unit operating to Manufacturer’s Specifications

* Due to the broad cost variance of these items between manufacturers a maximum part credit of $250 will be allowed.

Cooling Protection Plan 818 & 817

What’s included in the 818 & 817 Parts & Labour Protection Plan? The Plan covers one Cooling Unit, which includes the maintenance, diagnosis and, if necessary, the repair, replacement or adjustment of the specified parts within your Cooling Unit as deemed necessary by our technician.

The following is a complete list of the Cooling Unit parts covered in the 818 & 817 Plan:


  • Condenser Fan Motor*
  • Compressor*
  • Service Valves*
  • Control Board*
  • TX Valve*
  • Add-on Indoor Fan Relay
  • Capacitor
  • Add-on Fan Centers
  • Condensate Pumps
  • Cooling Contactor/Relay
  • Evaporator Coil*
  • Fan Blade
  • Filter Driers
  • Internal Copper Tubing
  • Internal Electrical Wiring
  • Low Ambient Temperature Sensor
  • Schrader Valves

* Our total Parts and Labour responsibility for compressor unit, condenser coil repair, TX Valve, or ECM Motors are limited to an Aggregate CDN $500 maximum retail value each year of your Cooling Protection Plan coverage.

What’s not covered under The Plan?

The Cooling Protection Plan does not cover ancillary equipment such as furnaces, humidifiers and air cleaners or repairs to the Cooling Unit made necessary as a result of faulty ancillary equipment. Zone thermostats/controls and energy management controls are also not covered by The Plan.

The following items are also not eligible for coverage under 818 & 817 Cooling Plan

  • Cost of refrigerant 
  • Cost of refrigerant recovery, vacuuming and refill
  • Heat pumps

Cooling Maintenance Plan 819

If you have enrolled in the Cooling Maintenance Plan, The Plan includes an annual maintenance visit for one Cooling Unit. Cooling Maintenance can only be completed when the temperature is above 18 degrees Celsius.

Eight diagnostic checks included in annual maintenance:

  • Check and record ambient carbon monoxide levels
  • Check temperatures across air handler
  • Check temperatures/air flow across condenser coil
  • Check current draw on condenser motor and compressor
  • Test operation of condensation system and evaporator coil
  • Test unit through full operating cycle
  • Clean outdoor condenser unit
  • Clean evaporator coil drain line

General Terms & Conditions

1.0 TERM OF PLAN - The Plan coverage begins once you have enrolled in the applicable Plan and remains in effect for an initial period of one year, except as specifically noted in this Terms and Conditions Agreement.

2.0 RENEWAL OF THE PLAN - For your convenience, there is an automatic renewal process. The Plan will renew each year on the anniversary of your Coverage Date (your “Anniversary Date”) unless you have given us notice prior to your Anniversary Date that you do not wish to renew The Plan, or we have given you notice prior to your Anniversary Date that The Plan will not be renewed.

3.0 PLAN COVERAGE - The Plan coverage applies only to single family residences, be it a house, townhouse, condominium or apartment unit, modular home or a manufactured home that has been anchored to a permanent foundation and not moved during the coverage term. Equipment located in commercial properties or in residences that are used as businesses, are not eligible for coverage. If the covered residence is a condominium, townhouse, modular home or manufactured home, coverage is limited to the equipment and systems located within the individual covered unit. Common areas or shared systems in multiple unit dwellings are not covered. If you have more than one piece of the same equipment or system, Plan coverage is limited to the pre-designated piece of equipment that we service, repair or maintain under The Plan.

 4.0 PLAN CANCELLATION - We may discontinue or cancel The Plan at any time. If we do so and The Plan was paid by lump sum, our liability will be restricted to issuing a refund of The Plan on a pro-rated basis. We will complete any repairs or parts replacements covered by The Plan for which you have notified us prior to the date The Plan is discontinued or cancelled. We may also cancel The Plan if you fail to meet any of your obligations (including payment obligations). If you have chosen to pay for The Plan by way of installments and you cancel The Plan prior to your Anniversary Date or if we cancel The Plan because you failed to meet any of your obligations (including payment obligations), you will be billed out for the remaining installments owing for The Plan, except as otherwise stated in this Protection Plan Guide and Agreement. You can contact us to cancel The Plan using the information set out under the heading “Contact Us”.

5.0 MOVING - If you are moving to a new residence, you have two options for The Plan:

 1) Transfer The Plan: If you move, The Plan is transferable to your new residence provided you move within our service area. The Plan will be cancelled at your old residence and you will be billed out for the remaining installments owing for The Plan. Those billed installments will then be applied as a credit on your first bill to the new residence. A new Plan will be created for your new residence, which will remain in effect for an initial period of one year. Please contact Francis Fuels using the information set out under the heading “Contact Us” 30 days before you move out of your old residence to ensure the successful transfer of The Plan(s) to your new residence.

2) Cancel The Plan: If you choose not to transfer The Plan to your new residence or your new residence is not located within our service area, you will be billed out for the remaining installments of The Plan.

6.0 PAYING FOR THE PLAN - The Plan may be paid in lump sum or by way of installments. If you elect to pay by installments, you agree to pay the charges at the intervals described. Applicable taxes (including HST) will be added to each installment when billed. Acceptable methods of payment, include pre-authorized payment, payment by cheque, by telephone banking, online banking and payment at the bank, will be set out on the bill you receive. Amounts will be billed in advance of the period to which they apply and are payable by the due date shown on the bill. A late payment charge will apply to all overdue amounts on your bill, including applicable taxes, at a rate of 2.0% per month or 24% per year (for an effective rate of 27.56%). All normal legal or collection fees paid to collect outstanding  balances shall be borne by you. 


Cancellation within 10 days – If you cancel The Plan within 10 days and had no service completed within that timeframe, we will issue a refund for any payments made. If you have used the service within 10 days, The Plan will be cancelled and we will issue a refund for any payments made but you will be billed for the cost of the service rendered.

• Equipment not eligible for service – If one of our technicians deems your equipment not eligible under The Plan coverage and you have no prior service completed under The Plan, we will issue a refund  of the payments made on a pro-rated basis . If you have had service under The Plan, you will not be reimbursed.

 8.0 MODIFICATION OF TERMS AND CONDITIONS - We may modify the terms and conditions of The Plan, including the price, by giving you notice of the changes at least thirty (30) days prior to the Anniversary Date. Such changes will become effective on the Anniversary Date.

 9.0 DIAGNOSIS, LIABILITY AND WARRANTY - We will diagnose and repair equipment in accordance with the terms and conditions in this Protection Plan Guide and Agreement as long as the equipment is:

• Located within the confines of the permanent foundation of your residence (except for a central air conditioning unit)

• Properly installed and in proper working order on the Coverage Date

• Safely and readily accessible for diagnosis and repair by the technician

 • Located in a safe and sanitary environment for our technician

Liability:  Francis Fuels tries to diagnose and repair problems on the first service visit; however, it is not always possible. We are not liable for losses or damages resulting from misdiagnosis or delays in completing diagnosis or repairs. If we do not correct or repair a problem covered by The Plan or if a replacement part fails, our sole liability will be to correct the problem and, if necessary, to provide an additional replacement part. In no event are we liable for indirect, consequential or economic damages or for loss or damages to any person or property, indirect, consequential or incidental arising from the use or inability to use the equipment to the extent such may be disclaimed by law, nor do we cover any defects which are subject to a manufacturer’s or distributor’s recall, in-home warranty, or which are covered under a manufacturer’s, distributor’s or builder’s program of reimbursement. Pre-existing defects or deficiencies in existence prior to enrollment are excluded from coverage. All parts and labour covered by The Plan must be provided by our technician. We cannot reimburse you for parts and labour not done by our technician.

Unavailable Parts or Non-repairable Equipment - We try to locate a replacement part or an appropriate substitute as quickly as reasonably possible, but limited availability of certain parts may result in delays from time to time. In the event that a part is no longer available or we cannot obtain it at a commercially reasonable cost, we will not be liable for replacing the equipment. If the part is no longer available or the equipment cannot be repaired, either of us may terminate The Plan. If The Plan is terminated and you have no prior service completed under The Plan, we will issue a refund of payments made on a pro  rata basis. If you have had service under The Plan, we will not issue a refund.

Warranty - We make no representations or warranties as to the parts and labour, except for those that are given by statute, except as provided below.

During the manufacturer’s warranty period, the manufacturer is responsible for items covered under their express or implied warranties. Subject to you carrying out Protection Plans obligations under this Protection Plan Guide and Agreement and subject to the limitations set out under “Liability”, we will pay for repair expense not covered by the manufacturer’s warranties and covered by The Plan and, if The Plan has expired, we will warranty our parts and labour for 90 days after the date of the repair. We are not a manufacturer of the parts and we are not making any warranty or guarantee in respect of the parts, the supplier or the manufacturer. Any warranties or guarantees provided under applicable legislation are hereby excluded to the extent permitted by law.

*Heat Exchanger replacement parts are not covered by the Plan. In the event a replacement Heat Exchanger is provided by the manufacturer, a labour credit of $500.00 will be allowed under the plan. Any additional shipping and ancillary parts are not covered.

Parts - All parts replaced under The Plan coverage become our property.

 10.0 EXCLUSIONS - General Exclusions: The Plan specifically does not cover any equipment used for commercial or other non-residential use, or any costs, including diagnosis and service, repair, parts replacement or adjustment if the equipment was used for commercial applications. Costs will further not be covered if repairs are needed because of: design faults or faults which existed before The Plan became effective, abuse, tampering, alterations or repairs by persons other than us, accidental or deliberate damage, loss, theft, freezing weather conditions, subsidence, structural repairs, fire, lightning, explosion, earthquake, flood, storm, acts of war or other insurable risks, the thermostat is not at the proper setting, the household electrical fuse or breaker required for the equipment is blown, the Heating Unit or Cooling Unit has been turned off, improper sizing or application of the equipment, redecoration or renovation related work, pre-existing defects or deficiencies in existence or which have previously been repaired during the first 30 days prior the date of coverage under The Plan, lack of reasonable maintenance, heating, cooling, appliance, electrical or plumbing or drains system breaking down. Flushing of the heat exchanger and additional cleaning that is required due to insufficient or improper maintenance prior to joining The Plan or as a result of building renovations, fire or flood are excluded from coverage under The Plan. If required, these services will be charged to you at our standard labour rate plus applicable taxes at the time of repair. Boiler system drainage and refill are excluded from Plan coverage.

We reserve the right not to provide coverage for certain types, brands or models of equipment. If The Plan covers only one unit of equipment and we exercise our right not to provide coverage for such equipment, we may cancel The Plan.

Redecoration and restoration costs: The costs of redecoration and restoration costs required as a result of any work performed in connection with The Plan are not covered. This includes wall-coverings, drywall, plaster, wallpaper, paint, floor coverings, tile, cabinetry, counter tops, landscaping or repair of any structural or cosmetic defects.

The Plan does not cover: parts, components not specifically listed in this Protection Plan Guide and Agreement or that relate to a manufacturer’s recall, providing for or closing access to covered items, except as noted in this Protection Plan Guide and Agreement; service or repairs of equipment that are related to inadequacy or lack of capacity, improper installation, previous repair, design or modification to the system or appliance, unless performed by us under this Protection Plan Guide and Agreement; electronic, computerized or energy management systems or devices, such as “Smart House” service, maintenance, repair, or replacement necessitated by any loss or damage resulting from any cause other than normal usage; loss or damage due to chemical or sedimentary build-up, misuse or abuse, unauthorized repair by others, failure to clean or maintain the equipment; rust, corrosion, insect infestation, mold, mildew or bacterial manifestations, missing parts, structural change, fire, freezing, electrical failure or surge, water damage, lightning, mud, earthquake, soil movement, windstorms, hail, theft, negligence, intentional acts, riot, accidents, pet or pest damage, acts of God, or failure due to excessive water pressure or any other perils are not considered loss or damage by normal use; parts, components, units, components and/or any sub-assemblies that are covered by a manufacturer’s, contractor’s, builder’s or installer’s warranty or program of reimbursement; upgrades or for the cost of construction, carpentry, or other modifications made necessary by existing equipment or installing different equipment; preventative maintenance; consumable items, including but not limited to, filters and fuses and replacement of spoiled food as a result of failure of equipment or electricity outage. Building and Zoning Code Requirements or Violations: If current building or other code violations are discovered before or during the diagnosis or repair of equipment, we shall not be required to repair or service the equipment until you complete the necessary corrective work at your own expense. If you incur additional costs or expenses in order to comply with local, provincial, or federal law, we shall not be responsible for that additional cost or expense. We are not responsible for service or repair of equipment when permits cannot be obtained and we will not pay any costs relating to permits. Hazardous Materials - We shall not cover service involving hazardous or toxic materials, asbestos, lead or the disposal of refrigerants or contaminants.

 Equipment not Eligible for Coverage: Ductless wall units, High velocity units, Natural gas powered cooling units, Wall cooling units, Water cooled cooling units, Equipment serving more than two dwelling units, Any equipment not readily accessible by our technician. Circumstances where equipment, such as a Heating Unit and or Cooling Unit, is not readily accessible for a technician includes, but not limited to, instances where your equipment is located in a crawl space, attic or an area where a technician cannot safely or easily access. In such instances, we will not provide service and will deem your equipment ineligible for service. If one of our  technicians deems your equipment ineligible for service under The Plan, we will terminate The Plan.

Thermostat Coverage: If The Plan includes thermostat coverage and your thermostat fails, we will provide a replacement with a make or model of our choice. The Plan does not include replacement  or programming of smart or wi-fi thermostats, zone thermostats/controls, energy management controls or batteries for programmable thermostats. For greater certainty, smart thermostats include home automation devices responsible for controlling a home’s heating and sometimes air conditioning and allow the user to control the temperature of their home throughout the day using a schedule and/or computer application, such as setting a lower temperature at night, and allow the thermostat to control the HVAC system and optimize it to the user’s lifestyle

 11.0 STANDARD TERMS PERSONNAL INFORMATION We collect personal information about you in order to establish and manage our business relationship with you. We won’t knowingly share this information with third parties without your permission, other than to service providers, parties that provide us with credit information, parties to whom we transfer, assign, encumber or otherwise dispose of this Agreement or otherwise in accordance with our Privacy Policy which is available at or can be obtained from our Privacy Officer. In light of this, you hereby: (i) consent to the collection, use, disclosure and maintenance of personal information and to receiving commercial electronic messages and promotional offers (such as tips to help you run your home or place of business more efficiently and reliably, special money-saving offers available to our customers and news about products and services that may be of interest to you) in accordance with the terms of our Privacy Policy, you may opt out at any time by contacting our Privacy Officer using the information below; (ii) authorize us to use and disclosure your personal information to: verify your identity when you request information about your account by telephone or email; bill, collect payment, manage your account and/or supply services to you under this Agreement; review information about your bill payments; provide to our technicians and other companies that provide service under this Agreement; comply with law enforcement and/or a legal requirement; process past due accounts of yours which have been passed to a debt collection agency; and undertake a credit reference check and we agree that the results thereof, any other personal information provided by or about you shall be handled by us in accordance with applicable laws and the Privacy Policy; and (iii) if The Plan is billed by your gas utility, you authorize your gas utility to provide us with any information about The Plan, including charges and payment information. We may record our telephone conversations with you and disclose the recordings to achieve the purposes set out in this section. You may contact our Privacy Officer to discuss any questions or concerns related to the Privacy Policy, how your information is being handled, or to request that your personal information be revised or removed from our promotional list by telephone at: 613-723-4567, e-mail at: 

Technician Safety No service or repairs under The Plan will be provided if our technician refuses to enter a residence due to the presence of animals, insects, unsanitary conditions or unsafe conditions, or is unable to provide service due to equipment that is not readily accessible. In the event of such unsanitary or unsafe conditions, as determined by us acting reasonably, we may, in our sole discretion, terminate The Plan.

Governing Law This Protection Plan Guide and Agreement is governed by and construed in accordance with the laws of Ontario and federal laws of Canada applicable therein.

Entire Agreement This Protection Plan Guide and Agreement, including any supplemental terms and conditions, welcome letter(s), renewal letter(s) and completed enrollment form(s) is the entire agreement between you and us and supersedes all prior agreements, understandings or discussions, whether oral or written, and there are no warranties, representations or other agreements except as specifically set out herein.

Conflict If there is a conflict or inconsistency between the information on the enrollment form and this Protection Plan Guide and Agreement, this Protection Plan Guide and Agreement takes priority to the extent of such conflict or inconsistency.

Assignment We may assign any or all of our rights and obligations under this Protection Plan Guide and Agreement or pledge the Protection Plan Guide and Agreement or proceeds thereunder as security for any obligation, without your permission. If you want to assign this Agreement to anyone else, you will need our written consent to do so. Notice We can provide notice to you by personal delivery, mail (including registered mail), phone or by e-mail. If the e-mail addresses which you have provided us changes, you will need to give us your updated e-mail address.

Force Majeure We are not responsible for failing to perform our obligations or for any loss to you under this Protection Plan Guide and Agreement if we are prevented from doing so by events or circumstances beyond our control.